Create an account in customer portal

PURE IT Support Home

Click Sign up in the upper-right corner of the helpdesk:

The Signup form collects the your name and email address.

Registered users can click on Login in the upper-right corner. (New users can too, and then use the SSO options to log in for the first time.)

Create tickets from portal

Now that you have signed into your account on the PURE IT Support Portal, youcan view the Knowledge Base, Forums, and also raise support tickets. By default, anybody visiting your the support portal must initally log in and create an account to submit support requests.

To create tickets via the customer portal:

1. After you have logged in, you will see the submit a ticket button will be able to click on it.
   
   
2. You will be taken to the ticket form where you can fill out information like their 'Email Address, 'Subject' and a 'Description' of the issue they are facing, along with additional information such as 'Name', 'Phone Number' or the 'Type' of the issue. You can also attach files to their tickets.
3. Once they hit the 'Submit' button, the ticket will be created
4. The ticket requester will be taken to the public ticket page where they can check the status of the ticket, add replies and notes to it when needed